1 Scope of This Policy

This Privacy Policy applies to personal information and related data handled by Omni Property Pty Ltd and its related entities (referred to as "Omni Property," "we," "us," or "our") in connection with:

• use of our website and associated domains;
• contact forms, demo booking forms, and enquiry submissions;
• sales enquiries and prospect communications;
• meetings, proposals, and client onboarding;
• support requests and service interactions;
• events, webinars, newsletter sign-ups, and marketing communications;
• any other communications with Omni Property.

This policy describes Omni Property's own handling of information. Where we process data on behalf of a client as part of a service engagement, responsibilities for specific data may be allocated in a proposal, services agreement, or other client agreement.

2 Information We Collect

The types of information we may collect depend on how you interact with us. We only collect information that is reasonably necessary for the purposes described in this policy.

A. Identity and contact information

Name, email address, phone number, company or organisation name, role or title, location, and business contact details.

B. Business and enquiry information

Enquiry type, business context, property portfolio details, service interest, and preferred contact method.

C. Website and device information

IP address, browser type, device information, pages visited, referring URLs, approximate geographic location, cookie and analytics data.

D. Communication records

Email correspondence, meeting notes, phone call details, support communications, and sales or client relationship history.

E. Support and diagnostic information

Support request details, issue descriptions, screenshots, logs, and troubleshooting records.

3 How We Collect Information

We collect information through a range of sources and methods, including:

• directly from website visitors through forms, submissions, and interactions;
• contact forms and booking submissions;
• email, phone, online meetings, and in-person meetings;
• analytics tools and website technologies;
• service providers and partners who assist us;
• public business sources where appropriate and lawful.

4 How We Use Information

We use information for purposes that are reasonably necessary for our business functions, services, client relationships, legal obligations, and legitimate business interests, including:

• responding to enquiries and requests;
• conducting demos and consultations;
• preparing proposals, scopes, and agreements;
• delivering consulting, implementation, and support services;
• managing client relationships;
• improving service reliability and quality;
• protecting security and preventing misuse;
• complying with legal, regulatory, and contractual obligations;
• communicating about services, events, updates, and insights.

5 Cookies, Analytics and Website Technologies

Omni Property uses cookies, pixels, analytics tools, embedded content, and similar technologies to:

• operate the website;
• understand website performance;
• measure visitor behaviour;
• improve content and usability;
• support security.

We may use essential cookies necessary for website operation, analytics cookies to understand usage, and embedded third-party services for functionality. You can manage cookie preferences through your browser settings.

6 Disclosure to Service Providers

Omni Property may disclose or make information accessible to service providers and third parties who assist us in delivering services, including:

• hosting and cloud providers;
• CRM and customer support tools;
• form providers;
• analytics providers;
• email and communication providers;
• professional advisers;
• regulators, law enforcement, or government bodies where required.

7 Overseas Disclosure

Because Omni Property uses cloud and software providers, information may be stored, processed, accessed, or supported from locations outside Australia. Potential jurisdictions may include Australia, the United States, the United Kingdom, the European Union, and other locations where our providers operate.

8 Data Security

Omni Property takes reasonable technical, organisational, and administrative steps to protect information from misuse, interference, loss, unauthorised access, modification, and disclosure. Measures may include access controls, encryption, secure configuration, and monitoring.

No method of electronic transmission, storage, or processing is completely secure. Omni Property does not guarantee absolute security, but we take reasonable steps appropriate to the nature of the information and services.

9 Data Retention

Omni Property retains information for as long as reasonably necessary for the purposes described in this policy. Different retention periods may apply depending on the type of information. Where information is no longer required, we may delete, de-identify, archive, or securely restrict access to it.

10 Data Breaches and Incident Response

If Omni Property becomes aware of a suspected data incident involving personal information, it will take reasonable steps to assess, contain, investigate, and respond to the incident. Where required by applicable law, we may notify affected individuals and regulators.

11 Your Rights and Choices

Depending on your location and applicable law, you may have rights including:

• requesting access to personal information;
• requesting correction of inaccurate information;
• requesting deletion where applicable;
• opting out of marketing communications;
• making a complaint about privacy practices.

To exercise any of these rights, please contact us using the details in Section 15.

12 Marketing Communications

We may send marketing communications about our services, events, and insights. You can opt out at any time by clicking the unsubscribe link in any marketing email or contacting us directly.

13 Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

14 Changes to This Policy

Omni Property may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date. Continued use of the website after changes are published means you accept the updated policy.

15 Contact Us About Privacy

For privacy-related questions, contact Omni Property:

Email: [email protected]
Address: Australia

1 Acceptance of These Terms

By accessing or using the Omni Property website, submitting an enquiry, registering interest in an event, or otherwise interacting with our online materials, you agree to these Terms & Conditions.

If you do not agree to these terms, you should not use the website.

These terms apply to use of the website and public online materials. Separate terms may apply to client services, paid engagements, and partner relationships.

2 About Omni Property

Omni Property provides property technology services including property search, management tools, portfolio insights, and related services across Australia and the United States.

The website provides information about Omni Property, its services, case studies, support pathways, and ways to contact the company. The website does not by itself create a client relationship or service engagement.

3 Website Content

Website content is provided for general business information and educational purposes. Although we aim to keep content accurate and current, information may be incomplete, outdated, or subject to change. We may update, remove, or change website content at any time without notice.

4 No Professional Advice

Content on this website is general information only. It is not legal, financial, accounting, tax, or other professional advice. You should obtain advice from appropriately qualified professionals before making decisions that may affect your legal rights, financial position, or property investments.

5 Enquiries and Submissions

You may submit information through contact forms, demo booking forms, email, phone, or other website pathways. You are responsible for ensuring that information you submit is accurate, lawful, authorised, and appropriate.

Submitting an enquiry does not guarantee that we will provide services, accept a project, or respond within a specific timeframe.

6 Client Agreements

Website use is governed by these Terms & Conditions. Client projects, paid services, and commercial engagements may be governed by separate written agreements. If a signed client agreement conflicts with these website terms, the signed client agreement will prevail to the extent of the inconsistency.

7 Intellectual Property

Unless otherwise stated, Omni Property owns or licenses all rights in the website and its content, including text, graphics, logos, brand assets, website design, and code. You must not copy, reproduce, adapt, distribute, or commercially exploit any website content without prior written consent.

8 Permitted Use

You may access and use the website for lawful business, informational, research, and enquiry purposes. You may share links to public pages provided you do not misrepresent Omni Property or use content in a misleading way.

9 Prohibited Conduct

You must not:

• use the website for unlawful, fraudulent, or malicious purposes;
• attempt to gain unauthorised access to systems or data;
• interfere with website security, availability, or performance;
• upload malware, harmful code, spam, or abusive content;
• scrape, crawl, or extract content without permission;
• use website content to develop competing products without permission;
• impersonate another person or organisation.

10 Third-Party Services

The website may contain links, references, or connections to third-party websites and services. Third-party services are not controlled by Omni Property and may be subject to their own terms and privacy policies.

11 Privacy

Omni Property's handling of personal information is described in our Privacy Policy. By using the website, you acknowledge that we may handle information in accordance with that policy.

12 Disclaimers

To the maximum extent permitted by law: the website and its content are provided on an "as available" basis; we do not guarantee that content is complete, current, accurate, or error-free; and we are not responsible for decisions made solely in reliance on website content.

13 Limitation of Liability

To the maximum extent permitted by law, Omni Property is not liable for loss or damage arising from use of or reliance on website content, inability to access the website, errors or interruptions, or third-party services. Nothing in this section excludes liability that cannot be excluded under applicable law.

14 Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights, remedies, guarantees, warranties, or protections that cannot be excluded under applicable law, including the Australian Consumer Law where it applies.

15 Changes to These Terms

Omni Property may update these Terms & Conditions from time to time. The updated version will be published on this page with a revised "Last updated" date. Continued use of the website after changes are published means you accept the updated terms.

16 Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

17 Contact Us

For questions about these Terms & Conditions, contact Omni Property:

Email: [email protected]

1 Scope of This Policy

This Payment, Cancellation & Refund Policy applies to Omni Property's website enquiries, subscriptions, service payments, and related commercial engagements, unless a separate signed agreement states otherwise.

This policy should be read together with our Terms & Conditions and Privacy Policy.

2 Subscription Payments

Omni Property offers monthly and annual subscription plans. Payments cover access to the platform features and services included in your selected plan for the applicable billing period.

Subscription fees are charged at the beginning of each billing period. All prices are in AUD (for Australian customers) or USD (for US customers) and include applicable taxes unless stated otherwise.

3 Cancellation Before Service Starts

If you cancel before your subscription begins (for example, during a free trial period before any paid billing starts), no charges will apply and no payment will be taken.

4 Cancellation During Active Subscription

You can cancel your subscription at any time from your account settings. When you cancel:

• Your access continues until the end of your current billing period;
• No further payments will be charged;
• Your data will be retained for 90 days after the end of your subscription, after which it will be permanently deleted;
• No partial refund is provided for unused days within the current billing period.

5 Annual Subscription Refunds

Annual subscriptions are billed upfront for the full year. If you cancel an annual subscription:

• No refund is provided for the remaining unused months;
• Your access continues until the end of the prepaid annual period;
• You may downgrade to a monthly plan at your next renewal if you choose to continue.

6 Upgrade and Downgrade

When you upgrade to a higher-tier plan, the change takes effect immediately and you are charged the prorated difference for the remainder of your billing period.

When you downgrade to a lower-tier plan, the change takes effect at the start of your next billing period. No partial refund is provided for the current period.

7 Circumstances Where Refunds Are Not Provided

Refunds are generally not provided for:

• change of mind after subscribing;
• failure to use the service during the subscription period;
• partial months or unused days within a billing period;
• downgrading from an annual to a monthly plan;
• issues caused by third-party integrations or services outside our control;
• breach of our Terms & Conditions.

8 Circumstances Where a Refund May Be Considered

We may consider a refund or account credit where:

• there was a billing error or duplicate charge;
• you were unable to access the service for an extended period due to a fault on our part;
• applicable law requires a refund;
• we agree in writing to a refund or credit.

Any refund is at our sole discretion unless required by law.

9 Refund Request Process

Refund requests must be made in writing to [email protected] and include:

• your account email address;
• the reason for the request;
• the billing date and amount in question;
• any relevant supporting information.

We will respond to refund requests within 10 business days.

10 Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights, remedies, guarantees, warranties, or protections that cannot be excluded, restricted, or modified under applicable law, including the Australian Consumer Law where it applies.

Where we are permitted to limit liability or remedies for a breach of a non-excludable guarantee, our liability may be limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

11 Disputes

If you have a concern about a charge or our refund decision, please contact us in writing. We will attempt to resolve disputes in good faith. If we cannot resolve the dispute, either party may pursue applicable legal remedies.

12 Changes to This Policy

Omni Property may update this policy from time to time. The updated version will be published on this page with a revised "Last updated" date.

13 Contact Us

For payment, cancellation, or refund questions, contact Omni Property:

Email: [email protected]